Last updated: 01/06/2026
We want your Quanti device to arrive safely and on time. Here's everything you need to know about how we ship.
All orders include free tracked delivery across Australia. No minimum spend, no hidden fees.
Orders are processed within 1–2 business days of payment being confirmed. Business days are Monday to Friday, excluding Australian public holidays.
You'll receive a shipping confirmation email with your tracking details once your order has been dispatched.
Once dispatched, standard delivery takes approximately 7–12 business days, depending on your location within Australia. Remote and regional areas may be at the higher end of this range.
We know waiting isn't fun when you're excited to try your device — we'll keep you updated every step of the way.
Once your order ships, you'll receive an email with a tracking number and a link to follow your parcel in real time. If you haven't received your tracking email within 3 business days of placing your order, check your spam folder first — then email us at support@quantiwellness.com and we'll look into it.
Your device is carefully packaged to ensure it arrives in perfect condition. We take extra care with every order — if anything looks damaged on the outside of the packaging when it arrives, please photograph it before opening.
Damaged on arrival: If your item arrives damaged, contact us within 7 days of delivery with photos or video of the damage. We'll arrange a replacement or full refund at no cost to you.
Lost in transit: If your tracking shows no movement for more than 5 business days, or your order hasn't arrived within 15 business days of dispatch, contact us at support@quantiwellness.com. We'll investigate with the carrier and resolve it for you.
Delivered but not received: If your tracking shows as delivered but you haven't received your order, please check around your property, with neighbours, and at a nearby collection point. If you still can't locate it, contact us and we'll work with the carrier to resolve it.
Please double-check your delivery address before completing your order. If you notice an error, email support@quantiwellness.com as soon as possible — if your order hasn't been dispatched yet, we'll update it for you.
If an order is returned to us due to an incorrect or incomplete address provided at checkout, we'll contact you to arrange re-delivery. Additional shipping costs may apply.
We primarily ship within Australia, but we may be able to fulfil international orders on request. Please contact us at support@quantiwellness.com before placing an international order to confirm availability and shipping costs.
For international deliveries, please note:
Email support@quantiwellness.com — we aim to respond within 1 business day.