Privacy Policy
Last updated: 01/06/2026
At Quanti Wellness, we respect your privacy and handle your personal information with care. This policy explains what we collect, how we use it, and your rights.
Quanti Wellness (Louis McMullan, sole trader, ABN 64207110071) operates quantiwellness.com. We handle your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Questions? Email support@quantiwellness.com.
1. Information We Collect
When you shop with us or contact us, we may collect:
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Contact details — name, email address, phone number, shipping and billing address
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Payment information — transaction details and payment confirmation (processed securely by Shopify and your payment provider — we never store your full card details)
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Order information — products purchased, order history, returns, and exchanges
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Account information — if you create an account, your username and preferences
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Communications — messages you send to our support team
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Device and usage data — IP address, browser type, pages visited, and how you interact with our website
2. How We Use Your Information
We use your information to:
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Process and fulfil your orders, including payment processing, shipping, and returns
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Provide customer support and respond to your enquiries
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Send order updates and notifications relevant to your purchase
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Send marketing emails — if you've opted in, we may send you updates about products and offers. You can unsubscribe at any time using the link in any email.
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Improve our website through usage analytics
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Run advertising — we use the Meta (Facebook/Instagram) Pixel and Conversions API to show relevant ads to people who have visited our store, and to measure the effectiveness of our advertising. This involves sharing limited data (such as hashed email addresses and browsing activity) with Meta Platforms. You can manage your ad preferences at facebook.com/ads/preferences.
- Prevent fraud and maintain security
- Comply with our legal obligations
3. Who We Share Your Information With
We share your information only where necessary to operate our business:
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Shopify — our e-commerce platform, which hosts our store, processes transactions, and stores order data. See shopify.com/legal/privacy.
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Payment providers — including PayPal and other providers, to process your payment securely
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Buy now, pay later providers — including Afterpay, Klarna, or Humm (where applicable), who conduct their own assessment to provide their service
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Shipping and fulfilment partners — your name and delivery address are shared with our carrier to fulfil your order
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Meta Platforms (Facebook/Instagram) — to enable advertising and measure conversions, as described above
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Analytics providers — to understand how our website is used and improve it
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Legal or regulatory authorities — where required by law
We do not sell your personal information to any third party.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies, including the Meta Pixel, to:
- Remember your cart and preferences
- Analyse website traffic and performance
- Enable personalised advertising on Meta platforms
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect some features of our store.
5. Data Security and Retention
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. All payments are processed through PCI-DSS compliant providers — we do not store your full card details at any point.
We retain your personal information for as long as necessary to provide our services, honour our 90-day return guarantee, comply with legal obligations, and resolve any disputes.
6. Your Privacy Rights
Under the Australian Privacy Principles, you have the right to:
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Access the personal information we hold about you
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Request corrections to inaccurate or out-of-date information
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Opt out of direct marketing communications at any time
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Make a complaint about how we've handled your information
To exercise any of these rights, email support@quantiwellness.com. We'll respond within a reasonable timeframe.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
7. International Data Transfers
Our store is hosted by Shopify (Canada) and we use services including Meta Platforms (USA). Your personal information may be stored and processed outside Australia. Where this occurs, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
8. Children's Privacy
Our store is not intended for anyone under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this policy from time to time to reflect changes to our practices or legal requirements. We'll post the updated version on this page with a revised date.
10. Contact Us
Quanti Wellness Email: support@quantiwellness.com ABN: 64207110071
